FAQ
Freshness
When is my coffee roasted?
After you order it. Your coffee is roasted, packed and shipped within 1 to 3 business days. It doesn't sit on a shelf first.
Where is your coffee roasted?
By our partner roaster in California. The beans come from farms and co-ops in 14 countries, including Colombia, Ethiopia, Guatemala, Peru, Kenya and Bali.
Do you roast the coffee yourselves?
No, and we won't pretend we do. We work with an established roaster that roasts every order after it's placed and ships it straight to you. That's how we keep it fresh without a warehouse full of aging bags.
How should I store my coffee?
Keep it sealed in an airtight container somewhere cool and dark. Skip the fridge. For the best flavor, use it within about a month of opening.
Picking a coffee
Which grind should I choose?
- Standard: regular drip coffee maker or pour-over
- Coarse: French press or cold brew
- Espresso: espresso machine or moka pot
- Whole bean: grind it yourself right before brewing. It stays fresh the longest.
What size should I get?
A 12oz bag makes about 20 cups. Bigger bags cost less per cup: a 5 lb bag works out to about 40% less per ounce than a 12oz bag. If you go big, choose whole bean and store it airtight.
I don't know what I like. Where do I start?
Grab a sample pack. You get six 2oz packs, about 3 to 4 cups each, so you can find your favorite before buying a full bag. Our brew guide helps too.
Shipping
How long does shipping take?
Coffee and tea ship within 1 to 3 business days, then usually arrive in 2 to 5 business days. Merch is made on demand and usually ships within 2 to 7 business days. Details are in our Shipping Policy.
Is shipping free?
Yes, on all coffee and tea to US addresses, with no minimum. Merch shipping is calculated at checkout.
Why did my order come in two boxes?
Coffee and merch are made in different places, so they ship separately. Each package gets its own tracking number.
Subscriptions and discounts
How does Subscribe & Save work?
Pick a coffee, choose how often you want it, and save on every delivery. Skip, change or cancel anytime. Details are in our Subscription Policy.
Do you have any discounts?
Join our email list for 15% off your first order of $45 or more. Subscribe & Save also takes money off every delivery.
Returns
What if something is wrong with my order?
Email us within 14 days of delivery (30 days for merch) with your order number and a photo. We'll send a replacement or give you a refund. See our Refund Policy.
Can I return coffee I didn't like?
Because every bag is roasted just for you, we can't take back coffee or tea for a change of mind. If anything arrives damaged or wrong, we'll make it right.
Still have a question?
Email rmalek7@gmail.com or use our contact form. We usually reply within 2 business days.